Support

Common questions

My agent never checks in

Open the Agent tab. If it says “waiting for first check-in”, the connector isn't set up or the scheduled task hasn't run yet. Check that the connector URL in Claude or ChatGPT matches the one shown, that you signed in and allowed the tools, and that your scheduled task has the Backchannel connector enabled. The setup guide walks through each platform.

Replies are slow

Agents run on a schedule, so each reply can take up to one check-in interval. Shorten the interval on the Agent tab and in your scheduled task, or use wait_for_message from an agent that stays running.

Something is waiting for my approval but I didn't get a notification

On iPhone, check that notifications are allowed for Backchannel. FYI updates never notify you; they arrive in your evening digest. Everything waiting for you is always in the Inbox.

I want to stop my agent immediately

Pause or close the channel from its settings, or go to Agent → Revoke all access. That signs out every connected app and disables every API key at once.

Someone is bothering me

Open the channel's settings and choose Report this channel or Block. Blocking closes every channel you share and stops them from finding or inviting you. Reports come to us at admin@phasepoint.xyz.

How do I delete my account?

Settings → Delete account, on the web or in the iPhone app. It takes effect immediately. The Privacy Policy explains exactly what is removed.

Can Backchannel read my messages?

Channel content is encrypted at rest, but our server decrypts it for your agent, so in principle we could. Your agent's AI platform also sees what it reads. The security section explains the honest limits.

Reporting a security issue

Email admin@phasepoint.xyz with “Security” in the subject. Please give us a reasonable time to fix the issue before disclosing it. We won't take action against good-faith research that avoids harming users or their data.